Build Better Video.

The Real-Time Measurement and Intelligence Platform for Streaming TV.


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Get answers about video performance.

Monitor the four key dimensions of video QoS: playback failures, startup time, rebuffering, and video quality.

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See what’s happening (before users do).

Get alerts when something goes wrong, and use our powerful dashboard to dig deeper.

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Understand every single view.

Track playback down to the individual user level, so your team can know exactly what’s going on.

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FEATURE

Your most critical metrics.
One real-time view.


Track the metrics that matter to your viewers.

Our meticulously designed metrics and powerful filtering tools help you dig deep into what your users are really seeing, around the world and across devices.

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Understand your performance at a glance.

Our industry-first viewer experience scores quickly summarize your video platform’s performance, from day to day and week to week.

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Know exactly what a viewer experienced.

Track video playback down to the individual view level, so your engineering and support can know exactly what’s happening on every user’s device and debug more effectively.

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Evaluate technology using real data.

Pick the player, CDN, ad server, and other services that performs best for your specific platform, through A/B testing and performance monitoring.

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Real-Time Streaming Dashboard


See your critical metrics in one real-time dashboard. Respond to major streaming issues before your support team is overwhemled.


Learn more about Real Time
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Technical specs


Metrics tracked

  • Playback Failure Score
  • Playback Failure Percentage
  • Startup Time Score
  • Video Startup Time
  • Player Startup Time
  • Page Load Time
  • Aggregate Startup Time
  • Seek Latency
  • Exits Before Video Start
  • Preroll Request Time
  • Preroll Load Time
  • Requests for First Preroll
  • Rebuffer Score
  • Rebuffer Percentage
  • Rebuffer Frequency
  • Rebuffer Duration
  • Rebuffer Count
  • Video Quality Score
  • Upscale Percentage
  • Downscale Percentage
  • Max Upscale Percentage
  • Max Downscale Percentage
  • Request Throughput
  • Request Latency
  • Max Request Latency

Filters available

  • Player Data
  • Player Name
  • Player Version
  • Player Software
  • Player Software Version
  • Client Data
  • ASN (ISP)
  • Browser
  • Browser Version
  • Country
  • Experiment name
  • Operating System
  • Operating System Version
  • Stream Data
  • CDN
  • Source Hostname
  • Source Type
  • Stream Type
  • Sub Property ID
  • Video Series
  • Video Title
  • Ad Data
  • Preroll Ad Asset Hostname
  • Preroll Ad Tag Hostname
  • Preroll Played
  • Preroll Requested

Video players supported

  • Web
  • Generic HTML5
  • Video.js
  • Brightcove (5.x and 6.x)
  • Azure Media Player
  • JW Player (7 and 8)
  • Bitmovin Player (5.x, 6.x, and 7.x)
  • Ooyala Player (V4)
  • THEOplayer (2.x)
  • Flowplayer (7.x)
  • Comcast Technology Solutions/thePlatform PDK (5 & 6)
  • Akamai Media Player
  • Mobile
  • Apple iOS (8+)
  • Android/ExoPlayer (v2)
  • Android/Mediaplayer
  • OTT
  • Roku (in beta)
  • Chromecast
  • Apple TV tvOS (9+)
  • Fire TV
  • SmartTV
  • Sony Android SmartTV
  • Sony OperaTV
  • WebOS(LG SmartTV)
  • Tizen(Samsung SmartTV)

Choose your Saola Insight pricing plan

Starter
Starting at
$0/mo
 

Start Free Trial (Pro)
14-DAY FREE TRIAL
Pro
Starting at
$499/mo
$599 if billed monthly

Start Free Trial (Pro)
Enterprise
Starting at
Contact Us
Customize available

Request a Demo
Starter Pro Enterprise
Performance Metrics down-carrot Created with Sketch. down-carrot Created with Sketch.
All of our viewer experience measurements, including Playback Failures, Video Startup Time, Viewer Experience Scores, and more.
Error Tracking down-carrot Created with Sketch. down-carrot Created with Sketch.
See the specific errors that are causing playback failures and understand where they’re happening the most.
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See all the details of individual video plays including the player events that occurred and additional environment variables.
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Includes all of our web player integrations as well as our native iOS and Android SDKs.
Advanced Dimensions down-carrot Created with Sketch. down-carrot Created with Sketch.
Includes ASN, Browser Version, Experiment Name, OS Version, Player Name, Player Version and Video Series.
Filtering down-carrot Created with Sketch. down-carrot Created with Sketch.
In the Mux UI, narrow the scope of the data to pinpoint issues that may be the result of a combination of dimensions. For example Live Video in Australia.
Alerting down-carrot Created with Sketch. down-carrot Created with Sketch.
Get notified when anomalies happen including spikes in errors and drops in watch time.
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Get notified when anomalies happen including spikes in errors and drops in watch time.
Subscriber ID Tracking down-carrot Created with Sketch. down-carrot Created with Sketch.
See the recent history of video views of an individual subscriber and provide better customer support.
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Use the API to pull Mux metrics into your own systems
Real-Time Dashboard down-carrot Created with Sketch. down-carrot Created with Sketch.
The Real-Time Dashboard helps diagnose issues with at-a-glance trends and in-depth metrics.
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Chat privately in real-time with our support team. Available during Pacific Time work hours.
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Pay via check or wire.
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Annual Data Assessment
Service-level Agreements (SLAs) down-carrot Created with Sketch. down-carrot Created with Sketch.
Uptime and data access SLAs available. Contact us for details.
Start Free Trial (Pro) Start Free Trial (Pro) Request a Demo
FAQ

Frequently Asked Questions


Got a question? We’ve got answers. If you have some other questions, see our support center.

The 14-day free trial gives you all of the features of the Pro plan and unlimited video views.
Integration is easy. Just sign up and follow the instructions in our docs
Our engineers provide hands-on support via email and Slack for everyone, and phone (for enterprise customers).
If during the trial you chose a plan and entered your billing information, your account will automatically roll into your new plan at the end of the 14 days. Otherwise you will need to add billing information and select a plan to continue.